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The Admin Building is undergoing remodeling. The main entrance is now back open.
911 Telecommunicator
Receives information requiring law enforcement, fire and/or medical responses and transmits information via radio and/or phone to proper emergency or non-emergency services. The nature of the work performed involves receiving, evaluating and prioritizing telephone (911 and non-emergency) and radio requests for service. Transforming the information into proper radio message format, determining jurisdiction and dispatching of proper emergency service agencies. Refers other requests to appropriate city, county, or private agencies. Records and monitors status of personnel and equipment and coordinates operations through effective radio and telephone communications.
Essential Job Duties and Responsibilities:
- Ensures all equipment in the Communications Center is operational or reports any malfunctions to the Communications Director, Technology Systems Manager, or Shift Lead
- Operates terminal for IOWA/NCIC following Iowa Rules and Regulations on inquiries, entries, modifications, cancellations, locates, criminal histories, and administrative messages.
- Reads and signs off on the IOWA/NCIC Intercom as required
- Answers incoming phone lines including Clinton Police Department, Clinton County Sheriff’s Office, Camanche Police Department, Dewitt Police Department, intercoms, “hot lines”, and all other phone lines terminating in the communications center.
- Maintains all log books stored in the Communications Center.
- Operates radio console receiving and transmitting messages.
- Assigns all requests for assistance.
- Operates computer aided dispatch system, where input of information along with output of information is necessary.
- Dispatches for all Law Enforcement, Fire and EMS organizations with service area in Clinton County.
- Performs Emergency Medical Dispatching Duties.
- Monitors status of calls to ensure calls for service are expediently dispatched and processed within the framework of procedures and policies.
- Maintains arrest warrants.
- Maintains protective orders.
- Receives and broadcasts emergency weather information.
- Attends required and authorized training.
- Stays alert and ready to take action on all situations that may arise.
- Accurately completes tasks assigned on a daily log sheet.
- Ability to work flexible hours including weekends, nights, and holidays.
- Handles difficult and sensitive situations involving staff or people and agencies outside of the unit’s jurisdiction, when the shift lead is not available. Exercises judgment and discretion and makes decisions in emergency situations.
- Ability to handle stressful situations that could be life threatening.
- Ability to work with the general public on the phone that may have verbal outbursts deemed inappropriate or offensive.
- Ability to both speak and write the English language is required. Ability to speak Spanish would be desired.
- Participate in required job training.
- Performs other duties and responsibilities as assigned.
Minimum Qualifications Requirements - (Education and Experience):
- High School Diploma or general education degree (GED). Additional relative training in emergency communications or a closely related field or experience as a 911 Telecommunicator is desirable, but not required.
Physical Demands:
- Sitting/Standing: Remaining in the seated position or on one's feet in an upright position for long periods of time.
- Walking: occasionally.
- Lifting: Occasionally raising or lowering an object from one level to another (includes upward pulling) up to 25lbs.
- Carrying: Occasionally transporting an object, usually holding it in the hands or arms, or on the shoulder.
- Fingering/Handling: Frequently seizing, holding, grasping, turning, picking, pinching, or otherwise working with hand, hands, or fingers (e.g. operating a computer and other office machinery, preparing written materials for public distribution).
- Talking: Frequently expressing or exchanging ideas by means of the spoken word to impart oral information to others, including members of the public, and to convey detailed spoken instructions to others accurately.
- Hearing: Frequently communicating with others, including members of the public. Must be able to interpret questions and exchange accurate information in these situations. Most communication is done over the phone and radio.
- Vision: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; and determining the accuracy, neatness, and thoroughness of the work assigned. Some tasks require the ability to perceive and discriminate colors or shades of colors.
- Mental: Ability to endure verbal and mental abuse when confronted with the hostile views and opinions of the general public and other people encountered in an antagonistic stressful environment.
Certificates, Licenses, Registrations:
- Successfully complete the Iowa Law Enforcement Telecommunicator Academy during the probationary period.
- Successfully complete Emergency Medical Dispatch certification during the probationary period. (Recertify every 2 years)
- Successfully complete Emergency Fire Dispatch certification during the probationary period. (Recertify every 2 years)
- CPR Certification during the probationary period. (Recertify every 2 years).
- IOWA/NCIC Certification within the first 6 months of employment. (Recertify every year).
Supplemental Information:
- Clinton County is an EEO employer and will engage in the interactive process where necessary to determine if a reasonable accommodation can be implemented to permit any person to perform the essential functions of the job.
- Job Type: Full-Time
- Department: Communications
- Salary Range: 20.18 to start, then 25.22 after probationary period.
- Posted: 8/22/24
- Expires: 9/15/24
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